• Cool Water is a dark lavender color. 
• The production of our flowers depends on Mother Nature. Therefore, we will strive to fulfill your order based on the variety you have selected. However, we may need to substitute with a similar variety. If substitution is necessary, we will call you to get your approval before shipping. 
• Our Medium Stem is a minimum length of 40cm/15.5 inches. 
• Our Long Stem is a minimum length of 60cm/23.5 inches. 
• Our Extra Long Stem is a minimum length of 70cm/27.5 inches. 
• Our Roses are shipped in 25 stem bunches. Within each bunch, the roses are packed in two layers to ensure protection during shipping. From the top angle, it will appear that you only have 12 stems in the bunch; however, below this layer there is a second layer containing the remaining 13 roses. 
• We ship our roses in bud form. Once the rose is hydrated, the rose will begin to bloom and open to a much larger size. 
• Please refer to our Flower Care section for a more descriptive process on rose care and handling. 
• Imported Flowers from our Ecuadorian or Colombian partner flower farms. 
• Please refer to our Color and Meanings Guide to choose the appropriate color to emphasize your message. 
• Due to variation in monitor resolutions, the exact colors of this rose may vary to some degree. 
• Package contents and prices are based on availability and are subject to change due to weather and market conditions.

Bulk Roses are shipped directly from our Ecuadorian or Colombian Farms. Before shipping your flowers, we prepare them for their journey with proper hydration methods. If your flowers appear sleepy and thirsty after their journey, it is absolutely NORMAL. Just follow these simple steps and the flowers will bloom delightfully. 

1. Remove flowers from box by cutting any straps. Do not remove the cardboard sleeve or the rubber bands holding the flowers together in a bunch. 
2. Fill containers with at least 4 inches of fresh, cool water. 
3. Add floral food to prevent bacteria from forming in the water and to give added nutrients to the roses. If you do not have flower food, it can be purchased at any local florist. 
4. Remove any leaves that fall below the water line. Not removing the leaves may cause bacteria to form and shorten the rose’s life. 
5. Using sharp scissors or a knife, cut the stems diagonally under running water approximately one inch from each stem’s bottom edge. 
6. Immediately after cutting, place the stems in the prepared water. 
7. Allow flowers at least 4 hours to hydrate well. Roses may take up to 12 hours to properly hydrate. 
8. Keep flowers away from direct sunlight, drafts or excessive heat. 
9. To keep the roses fresh, change the water every 24 to 48 hours or when the water becomes cloudy. Leave the plastic or cardboard packaging on around the heads of the roses for a minimum of 4 hours. This will allow the roses sufficient time to hydrate properly. 

We ship our roses with guard petals in order to protect the rose during shipping. Upon removal of the protective packaging, remove any brown or discolored guard petals. It is not uncommon to remove an average of 5-10 petals per rose. 

Remember that exposing roses to heat will help the flower to bloom, and storing your roses in a cooler environment will slow down the opening process. Assure that your flowers have sufficient water. The flowers will drink an exceptionally large amount of water upon arrival.

For your Wedding or Special Event, we recommend that you arrange to have your Roses delivered 2 to 3 days before the actual event. For a Saturday wedding your Roses should be delivered on the Wednesday or Thursday before the wedding. 

• FiftyFlowers uses FedEx for overnight delivery service. All deliveries should arrive by 5pm on your chosen delivery date and your flowers will most likely be delivered before 10:30am. Delivery time depends on service available to your address. Please contact FedEx and ask them the guaranteed delivery time for the specified delivery zip code. 
• Deliveries are available Tuesday through Friday. 
• The day before your selected delivery date, you will receive an automatically generated tracking number which you can use to track your package online at www.FedEx.com. 
• In order to ensure proper flower delivery, FedEx might require signature at time of delivery. Please arrange to have somebody home to ensure proper delivery. If you miss your delivery, please contact FedEx at 1.800-GO-FEDEX directly with your tracking number to reschedule delivery. 
• Each order must have a valid and working telephone number. FedEx will not accept any orders without a working telephone number. 
• Please review your shipping address carefully. If you provide the wrong shipping address, we are not responsible for any problems that may result. Any shipping redirects or changes will incur a $10 fee and changes may not be feasible as the delivery date approaches, especially once the shipping tracking number has been assigned. 
• FiftyFlowers.com is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of the carrier. In the event that there is a delay with your package, please contact FedEx directly. 
• Shipments to Hawaii, Alaska and Canada will be charged an extra $45 per box surcharge. 
• We can arrange shipments to Puerto Rico. Please send an email to weddings@fiftyflowers.com with the complete shipping address and flower order. Within 24 hours, one of our customer service representatives will confirm your total order price.