• This rose bouquet includes 12 long stem roses, 60cm in length, or 24 long stem roses, or 36 long stem roses.  All stem lengths are approx. 60 cm, or 25 inches*
• Imported Flowers from our Ecuadorian, Colombian or Californian partner flower farms. 
• Flower arrangements are hand-crafted and arranged especially for you. 
• Personalized message included and will be added during checkout. 
• Flower food sachets and care instruction card included. 
• Due to variation in monitor resolutions, the exact color of these flowers may vary to some degree. 
• Package contents and prices are based on availability and are subject to change due to weather and market conditions. 
• Returns will only be accepted if flowers arrive in poor condition. Returns will not be accepted for circumstances resulting from negligence.

*In the event that a substitution may be necessary to make certain that your flowers are delivered on time, we take the utmost care in assuring that your order is as similar to your original flower choice. While we will always try to inform under these circumstances, flower substitutions may be shipped without verbal confirmation from you.  Specifically, for the flowers pictured on this page, in the event that we need to substitute the recipe, flowers within the same color palette will be used if possible even if this means substituting other kinds of flowers or equal or higher value.

Your flower arrangement was hand crafted for your order. Before shipping your flowers, we prepared them for their journey with proper hydration methods. If your flowers appear sleepy and thirsty after their journey, it is absolutely NORMAL. Just follow these simple steps (included on the flower care instruction card with your shipment) and your flowers will bloom delightfully.

1. Remove flowers from box by cutting any straps and also remove all paper and plastic packaging or water tubes. 
2. Fill your vase with fresh, cool water to the desired level and add flower food according to the package. 
3. Cut stems diagonally under running water with sharp scissors or knife. 
4. Immediately after cutting, place the stems in the prepared vase and arrange accordingly. 
5. Keep flowers away from direct sunlight, drafts or excessive heat. Change water daily. Every 1 to 2 days, be sure to re-cut the stems repeating the steps above to maximize the life and beauty of your flowers.

• FiftyFlowers uses FedEx for priority overnight delivery service. All deliveries should arrive by 5pm on your chosen delivery date and your flowers will most likely be delivered before 10:30am. Delivery time depends on service available to your address. Please contact FedEx and ask them the guaranteed delivery time for your specific delivery zip code. 
• Deliveries are available Tuesday through Friday. 
• The day before your selected delivery date, you will receive an automatically generated tracking number, which you can use to track your package online at www.FedEx.com. You can also obtain your tracking number by signing into your FiftyFlowers' online account.
• In order to ensure proper flower delivery, FedEx will require signature at the time of delivery. Please arrange to have somebody home to ensure proper delivery. In the event that somebody will not be available at the delivery address please leave a note in an obvious place indicating that it is okay to leave your flower package releasing all responsibility and include your name and signature.  If you miss your delivery, please contact FedEx at 1.800-GO-FEDEX directly with your tracking number to reschedule delivery. 
• Each order must have a valid and working telephone number. FedEx will not accept any orders without a working telephone number. 
• Please review your shipping address carefully. If you provide the wrong shipping address, we are not responsible for any problems that may result. Any shipping redirects or changes will incur a $20 fee and changes may not be feasible as the delivery date approaches, especially once the shipping tracking number has been assigned. 
• FiftyFlowers.com is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of the carrier. In the event that there is a delay with your package, please contact FedEx directly.
• If your tracking number starts with a "D" your package has been shipped with Ontrac. You can track your package online at: www.ontrac.com or call them directly at 1-800-334-5000 in the event you need to reschedule your delivery.
• Shipments to Hawaii and Alaska will be charged an additional $45 per box surcharge. 
• Shipments to Canada will be assigned a 30% surcharge to cover import duties, processing and filing these import duties on our client’s behalf as well as out of country shipping fees.
• We can arrange shipments to Puerto Rico. Please send an email to [email protected] with the complete shipping address and flower order. Within 24 hours, one of our customer service representatives will confirm your total order price.