• Recommended delivery date is 2 to 3 days before your event. If your event is Saturday suggested delivery date is Wednesday or Thursday.
• Roses are available year round*
• Roses feature one bloom per stem.
• Polar Star is a white flower. The amount and intensity of each tone may vary depending upon Mother Nature.
• Medium stem length is a minimum of 15.5 inches.
  
• Long stem length is a minimum of 23.5 inches. 
• Extra long stem length is a minimum of 27.5 inches.
  
• Roses are shipped with 25 stems in a bunch.
• Within each bunch, the Roses are packed in two layers to ensure protection during shipping. From the top angle, it will appear that you only have 12 stems in the bunch; however, below this layer there is a second layer containing the remaining 13 roses.
• Roses are shipped in special packaging that may or may not include water boxes, water tubes or wet foam. No matter the packaging, your Roses have been properly prepared for shipping.
  
• We ship our Roses in bud form. Once the Rose is hydrated, the bloom will open to a much larger size.
• Imported directly from our Ecuadorian or partner flower farms.
• Expected vase life is an average minimum of 8 days. 
• Since flowers are a product of Mother Nature and due to variation in monitor resolutions, the exact color tones of this flower may vary to some degree.
• Package contents and prices are based on availability and are subject to change due to weather and market conditions.
• Your flowers will arrive looking thirsty and sleepy. This is absolutely NORMAL. Please refer to our Flower Care tab on this product page for a descriptive process on care and handling instructions.

*In the event that a substitution may be necessary to make certain that your flowers are delivered on time, we take the utmost care in assuring that your order is as similar to your original flower choice as possible even if this means substituting flowers of higher value. While we will always try to inform under these circumstances, flower substitutions may be shipped without verbal confirmation from you. 

Bulk Roses are shipped directly from our Ecuadorian or partner flower farms without water tubes. Before shipping your flowers, we prepare them for their journey with proper hydration methods. If your flowers appear sleepy and thirsty after their journey, it is absolutely NORMAL. Just follow these simple steps and the flowers will bloom delightfully.

1. Remove flowers from box by cutting any straps. Remove any excess packaging including any plastic wrapping in order to prevent condensation which will cause rotting. Do not remove the cardboard sleeve or the rubber bands holding the flowers together in a bunch. 
2. Fill containers with at least 4 inches of fresh, cool water. 
3. Add floral food to prevent bacteria from forming in the water and to give added nutrients to the Roses. If you do not have flower food, it can be purchased at any local florist. 
4. Remove any leaves that fall below the water line. Not removing the leaves may cause bacteria to form and shorten the Rose's life. 
5. Using sharp scissors or a knife, cut the stems diagonally under running water approximately one inch from each stem's bottom edge. 
6. Immediately after cutting, place the stems in the prepared water. 
7. Allow flowers at least 4 hours to hydrate well. Roses may take up to 12 hours to properly hydrate. Leave the plastic or cardboard packaging around the blooms for a minimum of 4 hours. This will allow the Roses sufficient time to hydrate properly.
8. Keep flowers away from direct sunlight, drafts or excessive heat. 
9. To keep the Roses fresh, change the water every 24 to 48 hours or when the water becomes cloudy. Assure that your flowers have sufficient water. The flowers will drink an exceptionally large amount of water upon arrival.

We ship our Roses with guard petals in order to protect the blooms during shipping. Upon removal of the protective packaging, remove any brown or discolored guard petals. It is not uncommon to remove an average of 5 to 10 petals per bloom.

Remember that exposing Roses to warmer environments (outside, a hot room, etc) will help the flower bloom, and storing your Roses in a cooler environment will slow down the opening process.

• FiftyFlowers uses FedEx for priority overnight delivery service. All deliveries should arrive by 5pm on your chosen delivery date and your flowers will most likely be delivered before 10:30am. Delivery time depends on service available to your address. Please contact FedEx and ask them the guaranteed delivery time for your specific delivery zip code. 
• Deliveries are available Tuesday through Friday. 
• The day before your selected delivery date, you will receive an automatically generated tracking number, which you can use to track your package online at www.FedEx.com. You can also obtain your tracking number by signing into your FiftyFlowers' online account.
• In order to ensure proper flower delivery, FedEx will require signature at the time of delivery. Please arrange to have somebody home to ensure proper delivery. In the event that somebody will not be available at the delivery address please leave a note in an obvious place indicating that it is okay to leave your flower package releasing all responsibility and include your name and signature.  If you miss your delivery, please contact FedEx at 1.800-GO-FEDEX directly with your tracking number to reschedule delivery. 
• Each order must have a valid and working telephone number. FedEx will not accept any orders without a working telephone number. 
• Please review your shipping address carefully. If you provide the wrong shipping address, we are not responsible for any problems that may result. Any shipping redirects or changes will incur a $20 fee and changes may not be feasible as the delivery date approaches, especially once the shipping tracking number has been assigned. 
• FiftyFlowers.com is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of the carrier. In the event that there is a delay with your package, please contact FedEx directly.
• If your tracking number starts with a "D" your package has been shipped with Ontrac. You can track your package online at: www.ontrac.com or call them directly at 1-800-334-5000 in the event you need to reschedule your delivery.
• Shipments to Hawaii and Alaska will be charged an additional $45 per box surcharge. 
• Shipments to Canada will be assigned a 30% surcharge to cover import duties, processing and filing these import duties on our client’s behalf as well as out of country shipping fees.
• We can arrange shipments to Puerto Rico. Please send an email to [email protected] with the complete shipping address and flower order. Within 24 hours, one of our customer service representatives will confirm your total order price.