• Recommended delivery date is 2 days before your event. If your event is Saturday suggested delivery date is Thursday.
• Greens are available year round*
• Umbrella Palm is traditionally bunched in a growers bunch which typically has 8 to 10 stems per bunch.
• Expected vase life is an average of 8 days. 
• Since Greens are a product of Mother Nature and due to variation in monitor resolutions, the exact color tones of this Green may vary to some degree.
• Package contents and prices are based on availability and are subject to change due to weather and market conditions.

*In the event that a substitution may be necessary to make certain that your greens are delivered on time, we take the utmost care in assuring that your order is as similar to your original choice as possible even if this means substituting greens of higher value. While we will always try to inform under these circumstances, substitutions may be shipped without verbal confirmation from you. 

Greenery is shipped directly from our partner farms. Before shipping your greenery we prepare them for their journey with proper hydration methods. Upon receiving your greens, open up the box and inspect them. Do not remove the bunches of greenery until you are ready use the flowers.  However, if you  have refrigeration available store them in refrigeration in the original box. If you do not, you can store them overnight in an AIR-CONDITIONED room. You need to use your greenery within 2 days.  If you are planning to store for a longer period of time we highly recommend refrigeration.

• FiftyFlowers uses FedEx for priority overnight delivery service. All deliveries should arrive by 5pm on your chosen delivery date and your flowers will most likely be delivered before 10:30am. Delivery time depends on service available to your address. Please contact FedEx and ask them the guaranteed delivery time for your specific delivery zip code. 
• Deliveries are available Tuesday through Friday. 
• The day before your selected delivery date, you will receive an automatically generated tracking number, which you can use to track your package online at www.FedEx.com. You can also obtain your tracking number by signing into your FiftyFlowers' online account.
• In order to ensure proper flower delivery, FedEx will require signature at the time of delivery. Please arrange to have somebody home to ensure proper delivery. In the event that somebody will not be available at the delivery address please leave a note in an obvious place indicating that it is okay to leave your flower package releasing all responsibility and include your name and signature.  If you miss your delivery, please contact FedEx at 1.800-GO-FEDEX directly with your tracking number to reschedule delivery. 
• Each order must have a valid and working telephone number. FedEx will not accept any orders without a working telephone number. 
• Please review your shipping address carefully. If you provide the wrong shipping address, we are not responsible for any problems that may result. Any shipping redirects or changes will incur a $20 fee and changes may not be feasible as the delivery date approaches, especially once the shipping tracking number has been assigned. 
• FiftyFlowers.com is not responsible for packages that are received before or after the specified delivery date, are lost, stolen or damaged once in the hands of the carrier. In the event that there is a delay with your package, please contact FedEx directly.
• If your tracking number starts with a "D" your package has been shipped with Ontrac. You can track your package online at: www.ontrac.com or call them directly at 1-800-334-5000 in the event you need to reschedule your delivery.
• Shipments to Hawaii and Alaska will be charged an additional $45 per box surcharge. 
• Shipments to Canada will be assigned a 30% surcharge to cover import duties, processing and filing these import duties on our client’s behalf as well as out of country shipping fees.
• We can arrange shipments to Puerto Rico. Please send an email to [email protected] with the complete shipping address and flower order. Within 24 hours, one of our customer service representatives will confirm your total order price.