I ordered my flowers and immediately had someone call to confirm my order. The representative made sure I got my flowers at the right time so that they would be open in time. When I got the delivery of my flowers they called to confirm I got them and explained how to prepare the flowers. I cut the stems immediately and put them in water. My wedding was on a Saturday on on Thursday we put together all of the centerpieces and taped together the bouquets. We didn't cut the stems of the bouquets until the morning of the wedding. All of my flowers were gorgeous and lasted all night and into the next few days. I would absolutely recommend that brides buy their flowers from this website!!